Wales Institute of Social & Economic Research, Data & Methods
Sefydliad Ymchwil Gymdeithasol ac Economaidd, Data a Dulliau Cymru

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ICT Use and Connectivity of Minority Communities in Wales

Researchers from the Wales Institute of Social & Economic Research, Data & Methods, Swansea University, Cardiff University, and the University of Glamorgan will conduct a systematic research review in order to gain an understanding of the impact of Information and Communication Technologies (ICTs) on changing cultures and patterns of connectivity within and between minority communities and the potential of multifaceted digital divides in constraining or shaping these forms of connectivity in Wales.

The researchers would like to thank the Arts and Humanities Research Council for funding and supporting this research through the AHRC Connected Communities Programme. For more information on this Programme, click here.

Further Information

For more information about the project please use the tabs below.

Aims

The overall aim of the project is to gain an understanding of the impact of Information and Communication Technologies (ICTs) on changing cultures and patterns of connectivity within and between minority communities and the potential of multifaceted digital divides in constraining or shaping these forms of connectivity in Wales.

Objectives

The project has the following objectives:

  • To provide a systematic analysis of regional research data and findings concerning the impact of ICTs on various dimensions of minority communities’ connectivity in Wales
  • To enhance our understanding of community connectivity and minority groups and the role of ICTs in general
  • To address key gaps within existing research, while providing conceptual and methodological insights which can lead to large-scale, community-oriented and methodologically innovative research in Wales and across the UK
  • To make recommendations about how research can connect with communities and stakeholders to enhance research and inform policy
  • To provide the foundation for a systematic comparative analysis of government interventions on digital exclusion across the UK
Planned Ouputs
  • Planned research activities (initial report) (Month 1)
  • Literature review (interim report) (Month 4)
  • Policy briefing paper (Month 8)
  • Methodology briefing paper (Month 8)
  • Research results (final report (Month 9)
  • Press release (Month 9 )
  • Conference papers and journal articles (Month 9-12)
Research Team

Dr. Panayiota Tsatsou

E-mail: p.tsatsou@swansea.ac.uk

I work as a full-time and research active Lecturer in Media and Communication at Swansea University. I specialise in the areas of new media technologies, new media policy and regulation, new media and children, and digital business ecosystems. My research work and publications aim to produce evidence-based insights and proposals concerning phenomena, risks and opportunities arising from the use of new media technologies today.

Click here to visit Panayiota’s full web profile.

Professor Gary Higgs

E-mail: ghiggs@glam.ac.uk

I am a WISERD Co-Director and a co-leader of the WISERD Data Integration Programme. I am the Director of the GIS Research Centre at the University of Glamorgan. My current research projects include; GIS-based analysis in accessibility modelling; applications of GIS in medical geography; use of GIS and visualisation techniques in emergency planning; applying GIS techniques in collaborative environments and in particular the use of GIS in public participation arenas as part of decision support system frameworks; investigating the use of Public Participation GIS (PPGIS) in combination with multi-criteria decision analysis in the sitting of facilities such as wind farms and landfill sites; investigating patterns of environmental (in) justice in the UK; researching the use of GIS in social science applications in Wales and associated capacity building.

Click here to visit Gary’s full web profile.

 

Dr. Ian Stafford
E-mail: staffordim@cardiff.ac.uk

I work as a research associate in the Wales Institute of Social and Economic Research, Data and Methods (WISERD) at Cardiff University. My research has focused on a wide range of issues related to the changing governance of the UK, particularly the introduction of devolution, and has encompassed a variety of policy areas, including housing, economic development, transport and ICT policy. As part of my doctoral thesis I carried out a detailed comparative analysis of the broadband-related policies pursued by the devolved administrations in Scotland and Wales.

Click here to visit Ian’s full web profile.

 

Dr. Robert Berry

I work as a research associate in the Wales Institute of Social and Economic Research, Data and Methods (WISERD) at Glamorgan University. I maintain an ongoing interest in the use of Web-GIS for enhancing public participation in rural and urban planning. My current research activities involve the development of an online GIS-based searchable meta-database of primary and secondary socio-economic data for Wales.

Click here to visit Rob’s full web profile.

 

Dr. Richard Fry

I work as a research associate in the Wales Institute of Social and Economic Research, Data and Methods (WISERD) at Glamorgan University.My core research activities involve the development of an online GIS-based searchable meta-database of primary and secondary socio-economic data for Wales. I am actively involved in research regarding the use of GIS to model socio-economic accessibility scores for a variety of different scenarios including access to public health services and access to green spaces.

Click here to visit Richard’s full web profile.

Advisory Board

The research team is supported by an expert advisory group made up of both academics and stakeholders. The group will be consulted at key stages of the research to provide expert knowledge and experience in researching the potential impacts of ICT on communities and specifically the significance of ICT use for connectivity within and between minority communities in Wales.

Professor Paul Beynon-Davies
Cardiff Business School
Cardiff University
Aberconway Building, Colum Drive
Cardiff, CF10 3EU
United Kingdom
Direct Line: + 44 (0) 29 2087 6005
Fax: + 44 (0) 29 2087 455
Email: beynon-daviesp@cardiff.ac.uk

Dr Daniel Cunliffe
Department of Computing and Mathematical Sciences / The Computing and Minority Languages Group
Faculty of Advanced Technology
University of Glamorgan
Pontypridd, CF37 1DL
United Kingdom
Phone: +44 (0)1443 483694
Fax: +44 (0)1443 482169
Email: djcunlif@glam.ac.uk

Dr David Owen
Institute for Employment Research and Centre for Research in Ethnic Relations
University of Warwick
Coventry, CV4 7AL
United Kingdom
Phone: +44(0)24-7652-4259
Fax: +44(0)24-7652-4324
e-mail: D.W.Owen@warwick.ac.uk

Resources

This Page contains links to the resources generated and used by this connected communities research project.

Research Database

Here you can find a database of existing research on ICTs and community connectivity in Wales. This database is updated and enriched throughout the duration of the project.

Research Output Title

Year

Accessing the internet at home

2006

Adults’ Media Literacy in the Nations: Summary report 2010

2010

Adults’ media literacy in the nations: Summary report 2011

2011

Atkins Broadband Report: Benefits of Broadband and the Broadband Wales Programme to the Welsh Economy

2006

Bevan Foundation Report 2011 – Digital by Default? Online public services and digital inclusion in Wales

2011

Broadband Stakeholder Group (BSG) submission to Welsh Affairs Select Committee on Digital Inclusion in Wales

2009

Capital City surfers are most confident online buyers

2009

Children’s Media Literacy in the Nations: Summary report 2010

2010

Children’s media literacy in the nations: Summary report 2011

2011

Communications Consumer Panel: Digital Participation Research Review 2010

2010

Bevan Foundation Report 2011 – Digital by Default? Online public services and digital inclusion in Wales

2011

Broadband Stakeholder Group (BSG) submission to Welsh Affairs Select Committee on Digital Inclusion in Wales

2009

Communications Consumer Panel: Local Initiatives on Next Generation Access in the UK

2009

Communications Consumer Panel: Not online, not included: consumers say broadband isn’t essential for all

2008

Communications Consumer Panel: The Journey to Digital Participation 2010

2010

Communications Market Report: Wales -2011

2011

Communities and Local Government: Digital Inclusion: An Analysis of Social Disadvantage and the Information Society

2008

Communications Consumer Panel: Not online, not included 2009 – Annexes

2008

Consumer Focus Wales: Digital switchover survey results 2009s

2009

Cunliffe, D. & Roberts-Young, D. (2005) Online design for bilingual civil society: a Welsh perspective

2005

Delivering a Digital Wales: Evidence pack to support the main document.

2010

Delivering a digital Wales: The Welsh Assembly Government’s outline framework for action (December 2010)

2010

Delivering Digital Inclusion: A Strategic Framework for Wales

2008

Department for Business Innovation and Skills: Digital Britain Final Report 2009

2009

Department for culture, media and sport – Broadband Delivery Programme: Delivery Model, May 2011

2009

Digital Divides, Divided Wales Report

2010

Digital Equality: Reviewing digital inclusion activity and mapping the way forwards. Bradbrook and Fisher (2004)

2004

Digital Europe: Cymru Ar-lein and sustainable development

2003

Digital Wales: Delivery Plan – Delivering a Digital Wales (March 2011)

2011

Evaluating a digital divide index in a regional context

2007

Experience of people with upper-body mobility and dexterity impairments in the communications market

2009

Experience of people with upper-body mobility and dexterity impairments in the communications market

2009

Internet use and attitudes – 2011 Metrics Bulletin

2011

LBRO Wales Omnibus Survey September 2010 – Report from Beaufort Research

2010

Logged in or Locked out? Consumer access to the internet in Wales. Consumer Focus Wales Report

2009

Media Literacy Audit: Report on UK children’s media literacy

2008

Media Literacy Audit Report on adult media literacy – 2006

2006

Media Literacy Audit: Report on media literacy in the nations and regions: 2006

2006

National Survey for Wales 2010: Summary of key findings ‘Digital Inclusion in Wales 2010′

2010

OfCom – The Consumer Experience 2008

2008

Ofcom Communications Market Report – Wales 2010

2010

OFCom Media Literacy Audit 2006

2006

OfCOM press realease : More consumers in Wales benefit from broadband

2011

Ofcom -UK fixed broadband speeds, November/December 2010

2010

ONS – Internet Usage in Wales: Results from the Living in Wales Survey 2007

2007

ONS Internet Access 2008: Households and Individuals

2010

ONS Internet Access 2009: Households and individuals

2010

OONS Internet Access 2009: Households and individuals

2010

ONS Internet Access Quarterly Update: 1st Quarter 2011

2011

OOXIS: The Internet in Britain 2009

2009

People with learning disabilities and communications services- 2008

2008

Poverty and Social Exclusion in Wales – Chapter: Digital Exclusion, Divided Wales

2010

OThe Communications Market 2007 – Nations and Regions – Wales – Telecommunications

2007

The Communications Market 2008: Nations and Regions – Wales

2008

The Communications Market 2008: Nations and Regions – Wales

2008

The Communications Market: Nations and Regions -Wales (2006)

2006

The Consumer Experience -2009

2009

The Consumer Experience Research Report – 2007

2007

The Use Of And Attitudes Towards Information And Communication Technologies (ICT) By People From Black And Minority Ethnic Groups Living In Deprived Areas. Owen et al 2003

2004

The Use of the Welsh Language on Facebook, Honeycutt and Cunliffe 2010 (Academic paper)

2010

UK broadband speeds 2008

2008

UK broadband speeds 2009

2009

UK broadband speeds, May 2010

2010

WAG – Information technology and the Welsh language: A strategy document.

2010

WAG: Baseline study for digital inclusion (August 2010)

2010

OWAG: Digital Inclusion in Wales 2010

2010

WLGA – Broadband in Rural Wales. 2009 Report

2009

WRO – Deep Rural Localities. Executive Summary

2009

 

Reports

Information about a range of project reports can be found below.

CCLitReview.jpgCCLitReview.jpgCCLitReview.jpgLiterature Review

The team has produced a literature review report to conceptually frame and analytically ground the project. This report presents the findings of a preliminary review of the literature in the areas of digital divides, community connectivity and minority communities. It also introduces literature regarding digital divides in the context of Wales in order to contextualise our research. Thus it paves the way for the main aims of the project; namely to systematically review and analyse empirical data in the field and to identify areas for further research which arise from our initial investigations. This document presents our initial review of the literature in the extremely diverse arena of ICTs and connected communities. It does not constitute an exhaustive review of the available literature and should instead be considered a ‘work in progress’ which will be updated during the course of the project as new themes emerge from our research programme.

The literature review can be downloaded here.CCLitReview.jpg

Final Report & Discussion Paper

CCLitReview.jpg

The project ICT use and connectivity of minority communities in Wales has aimed to gain an understanding of the impact of Information and Communication Technologies (ICTs) on changing cultures and patterns of connectivity within and between minority communities and the potential of multifaceted digital divides in constraining or shaping these forms of connectivity. It has used Wales as a test-bed and focused on ethnic communities (and their language and cultural attributes) and people with disabilities. The project activities ranged from reviewing the literature and existing research to undertaking stakeholder engagement activities. The project findings highlight that ICTs and the Internet are perceived as being key to promoting community connectivity in contemporary society and that the minority communities are at risk of both social and digital exclusion. There is clear anecdotal evidence that these communities require bespoke policy which reflects their specific needs and requirements. However, the evidence provided in existing (mostly quantitative) research data fails to adequately explore these issues and ‘grey data’ is both difficult to identify and access. Therefore there is a clear rationale for developing more qualitative, fine grained, community-based research in order to explore the barriers to digital inclusion and impact of digital inclusion/exclusion within minority groups.

The full final report can be downloaded here.

A shorter discussion paper submitted to AHRC can be downloaded here.

Project Report

A report has been produced from this project. To download it please click here.

Please click here to view the end of project summary report.

Project Activities
  • Month 1: Project website launch
  • Month 1: Initial report on planned activities (2-3,000 words)
  • Month 1: First Consultation Workshop
  • Month 2-4: Literature review 6,000 words
  • Month: 3-4: Research design
  • Month 5: Second Consultation Workshop
  • Month 5-8: Research database and analysis
  • Moth 7-8: Policy and Methods Papers
  • Month 8: Third Consultation Workshop
  • Month 9: Research Report 15,000 words
  • Month 9: Public dissemination seminar
  • Month 9: Press release
  • Month 9-11: Four one-day community engagement seminars


Stakeholder Engagement Activities

The stakeholder engagement activities centered on three workshops organised at key stages of the research review and a number of one-to-one meetings and communications between the research team and key stakeholders, such as the Welsh Government, and BT.

Three stakeholder events were held on the 30th Match 2011, 28th June 2011 and 14th October 2011. They were designed to bring together academic researchers and key stakeholders within the public, private and third sectors to discuss issues around digital divides/digital inclusion and included presentations from the research team and key stakeholders.

The workshops were attended by stakeholders from a variety of organisations:

Advisors in Media (AIM)
All Wales Ethnic Minority Association
Bangor University
Cardiff University
Citizens Online
Consumer Focus Wales
Disability Wales
Glamorgan University
Learning Disability Wales
Leonard Cheshire Disability
Newport University
Nova Scarman
Ofcom Wales
Oxford Internet Institute, Oxford University
Shaw Trust

Events

Project Events

First Consultation Workshop
Date: 30th March 2011
Venue: WISERD Hub, Cardiff University, Cardiff
Purpose: Discussion on data availability within the Welsh context and the possibilities of sharing data between stakeholders.
Materials: The presentation from this workshop can be accessed here.

Second Consultation Workshop
Date: 28th June 2011
Venue: Swansea University, Swansea
Purpose: The second stakeholders workshop was designed to bring together academic researchers and key stakeholders within the public, private and third sectors in order to discuss the ongoing work in the project and also to reflect on other work in the field so as to enhance our understanding of the issues around the impact of ICTs on changing cultures and patterns of connectivity within and between minority communities. 
Materials: The second workshop consisted of the following four presentations and provided plenty of time to participants for discussion:

1. A project update from Dr. Panayiota Tsatsou on the latest developments within the minority communities project. For more information, please click here.
2. An introduction by Professor Ian Rees Jones of the Connected Communities funded project ‘Connectivity, place and elective belonging: community and later life’ which focuses on the role of ICTs in shaping community belonging in terms of people in later life. For more information, please click here.
3. A presentation from Claudia Davies, Wales Co-operative Centre on the Communities 2.0 initiative and the challenges of supporting community and voluntary sector groups and social enterprises to engage with technologies. For more information, please click here.
4. An introduction to The Oxford Internet Survey by Dr. Grant Blank, Oxford Internet Institute, in particular issues around digital inclusion/exclusion and minority groups.

Third Consultation Workshop
Date: 14th October 2011
Venue: Swansea University
Purpose: Building on the first and second stakeholder workshops, the third workshop was designed to bring together academic researchers and key stakeholders within the public, private and third sectors to discuss the latest findings from a range of ongoing research on digital inclusion and digital divides in Wales.
Materials: The third workshop consisted of the following four presentations and provided time for workshop participants to discuss the key findings/themes within the ongoing research:

1. A brief presentation of emerging findings from minority communities project from Dr. Panayiota Tsatsou. For the powerpoint slides, please click here.
2. A presentation from the Welsh Government’s Social Research Division on the latest research carried out by the Welsh Government on digital inclusion within Wales. For the powerpoint slides, please click here.
3. A presentation from Ofcom Wales on the latest Communications Market Wales 2011. For the powerpoint slides, please click here.
4. A presentation from Dr. Ian Stafford of the key findings from the desk-based comparative analysis of digital inclusion policy across the UK. For the powerpoint slides, please click here.

Public Dissemination Event
Date/Venue: 14th December 2011
Purpose: The project findings will be presented at a public dissemination seminar aimed at researchers, policymakers and community representatives.
 

External events

Here you can find text and pictures from other events and conferences where the project has been presented.

1st April 2011 – ESRC Seminar Series
Panayiota Tsatsou presented the project at the new ESRC Research Seminar Series on Digital Policy: Connectivity, Creativity and Rights launched at the University of Wales, Newport, on April 1 2011. Panayiota presented the project objectives and ongoing activities to academics, industry players and third sector representatives from Wales and across the UK.

Further informaiton on the event can be found here.

A summary of the event can be downloaded here

 

12th – 14th September 2011 – Connected Communities Symposium

The Principal Investigator, Dr. Panayiota Tsatsou, presented the project and the literature review conducted in Summer 2011 at the international interdisciplinary Connected Communities Symposium hosted by the Culture Lab Newcastle, University of Newcastle on the 14th September 2011.

Dr. Tsatsou’s presentation can be downloaded by clicking here. Further information about the presentation can be found here.

Information on the event
The aim of this symposium was to critically explore evolving notions of community in art, design, history, politics, sociology, journalism, and hacktivism, among others.

Focus was shed on – but not restricted to – the following topics:

- Effects of digital technologies on community formation, self-realisation, and development;
- How creative use of technology fosters micro-communities, empowers marginalised groups and enables new forms of cultural expression;
- Socio-political impact of community connectivity on society, in particular during this period of economic change.

This symposium consisted of:

- A conference with talks selected from submitted expressions of interests, and invited speakers.
- An exhibition and a film screening centred on the notions of community and digital media. This will include blogs, documentation of community-based art workshops, art and ethnographic projects.
- A focused hands-on workshop (half a day). A conference can provide a playful environment, and we create a temporary community of practice to explore deeper questions of community. The access will be limited to 15 people on a first come – first served basis. Invitation to subscribe will be sent when the conference program is set.

Further information on the event can be found here.

16th September 2011 – Community, Connectivity, ICT and Later Life Workshop
The Principal Investigator, Dr. Panayiota Tsatsou, presented the project and a brief summary of the literature review conducted in Summer 2011 and some very preliminary and incomplete research review results at the interdisciplinary Connected Community, Connectivity, ICT and Later Life workshop hosted by Bangor University on the 16thSeptember 2011.

Dr. Tsatsou’s presentation can be downloaded by clicking here.

Information on the event
This AHRC workshop has examined our various understandings of the relationships between community, connectivity and well-being in later life. Drawing together scholars and practitioners who have research interests spanning community, social networks, ICTs and old age the workshop provided an opportunity for sharing and discussing research findings and identifying avenues for future research.

A programme for this event can be found here.
Further information about the event can be found here.

10th-13th October 2011 – Internet Research 12.0 – Performance and Participation
12TH Annual Conference of the Association of Internet Researchers
Seattle, USA

Further information about this event can be found here.

9th-11th November 2011 – Prato CIRN Community Informatics Conference 2011
Community Informatics Research Network (CIRN) CONFERENCE)
Monash Centre, Prato, Italy
Dr. Tsatsou’s presentation can be downloaded by clicking here.

Further information about the event can be found here.

Contact

If you would like to find out more about the project, you can contact the Principal Investigator, Dr. Panayiota Tsatsou, at the following address:

Dr. Panayiota Tsatsou
Swansea University
Singleton Park
Swansea SA2 8PP
Tel: +44 (0) 1792 602987
Fax: +44 (0) 1792 295716
Email: p.tsatsou@swansea.ac.uk

 

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