Jacqueline is an experienced and highly qualified research and evaluation project manager. She joined Shelter Cymru in 2009 as the Senior Research Officer. Jacqueline has a first class degree in Psychology (with honours) and, as an undergraduate, won the British Psychological Society award for the Best Performing Student of the Year as well as being nominated for an award for outstanding excellence and achievement. She has a PhD in Forensic Psychology and designed and implemented the first large-scaled randomised controlled trial in a Welsh prison for adult male offenders. Her measure and enhancer of offender motivation (The Personal Concerns and Aspirations Inventory; Campbell et al., 2010) is still used in research and rehabilitation with offending populations in Wales and also internationally.
Since being with Shelter Cymru, Jacqueline has project managed multiple research studies, process and impact evaluations, and undertaken in-house evaluation projects. She has also provided intensive training, support and supervision to Shelter Cymru’s 30 Wales-wide Research Officers and Peer Research Officers.
Jacqueline has delivered successful research projects for Welsh Government, local authorities and other commissioners. She is an experienced contract holder who is an expert in meeting meet tight deadlines, partnership working and pulling together research teams that contain the experts needed for a thorough job. She has a track record of sustainable partnership and joint working approaches to research that enable successful studies and sustainable outcomes. A number of commissioners have implemented recommendations arising out of previous research studies.
Jacqueline is also an expert in the innovative inclusion of Peer Research Officers in our research work. Peer Research Officers are Research Officers who can identify with the target population. For example, when we explored the housing and related support needs of young vulnerable people in Torfaen we employed a Peer Research Officer who was also a young person with experience of homelessness to help our Research Officers interview participants. This method increases the level of participant engagement in the study, makes the interview process more comfortable for participants and also provides valuable training opportunities for the Peer Research Officer that could extend far past the contract period. All Peer Researchers are fully trained, supported and supervised by the Senior Research Officer.